A gap analysis of customers' expectations and perceptions on service quality in insurance sector:an empirical study on selected insurers in Sri Lanka

dc.contributor.author	Sanjeewa, W.S.
dc.date.accessioned	2021-05-27T13:57:12Z
dc.date.available	2021-05-27T13:57:12Z
dc.date.issued	2014
dc.identifier.citation	Proceedings:Wayamba International Conference WinC 2014, p.153
dc.identifier.uri	http://repository.wyb.ac.lk/handle/1/3308
dc.publisher	Wayamba University of Sri Lanka. Kuliyapitiya
dc.subject	Proceedings
dc.subject	Insurance service quality
dc.subject	Service gap
dc.subject	Service quality
dc.subject	SERVQUAL
dc.subject	Sri Lanka
dc.title	A gap analysis of customers' expectations and perceptions on service quality in insurance sector:an empirical study on selected insurers in Sri Lanka
dc.type	Conference Paper